Formulaires et politiques
Terms Account Set-Up
Set up an account with us and have access to the following benefits
✓ Qualify for Net30 Terms*
✓ Competitive pricing on high volume, regularly ordered items
✓ A dedicated account manager**
✓ Ability to order via email, phone, in person, or via web
✓ Quick and seamless check out
✓ Save multiple shipping addresses
✓ Track new orders
✓ Access your order history
✓ Save items to your wish list for a later purchase
✓ Manage payment preferences, returns and cancellations
✓ Get insights into savings and spending trends
*For credit consideration, please print and fill out our CREDIT APPLICATION FORM
Once completed, scan/email or fax the form to the following
Email : accounts@safetysuppliescanada.com
** Dedicated account managers are assigned for larger profile companies that have contractually signed SSC as their primary safety product and service provider.
Call us today to get started!
Refund/Returns Policy
Exchanges or refunds will be honored for manufacturing defects. If you need to return or exchange an item due to a manufacturing defect, please Contact us with your order number and details about the product you would like to return as well as details about the defect.
We will respond quickly with instructions for how to proceed.
If the returned product is accepted from the manufacterer, shipping the product back to SSC or directly to the manufacturer will be the responsibility of the buyer.
When a shipment is returned as unclaimed, a new shipping charge will be incurred if the order is re-shipped. If the order is cancelled at this point, the order will be invoiced and the freight charges will not be refunded.
With accepted returns, a refund will be issued within 2-4 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3 business days), and the time it takes your bank to process our refund request (5-10 business days).
Order Cancellation
If you need to change or cancel your order after you have received confirmation that it has been placed, please contact us immediately as we try to process the orders as quickly as possible. Handling fees will still apply to cancelled orders.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We always ship from the warehouse closest to you with stock, so generally shipping times are kept shorter by this. All shipping times are estimates, and sometimes stock needs to be transferred between warehouses before shipping is started. If you require the order by a specific date, please include this in the notes section of your order, and we will do our best to accommodate your needs.
IMPORTANT UPDATE: Due to freight costs, we can no longer offer the free shipping promotion!